Delivery Information

 

Delivery information all year round

Updated 24th March 2024

We are currently using Royal Mail's tracked 24 service for the majority of our deliveries & occasionally DHL for large parcels.  If the tracked 24 service is unavailable we may use 1st class post.

Although we use a next day delivery service, there can sometimes be delays & we recommend that if your order is for a special occasion, please order in good time & let us know when your order is needed by.

We recommend that someone is available to accept the parcel at the delivery address but do let us know if there is a safe place where it can be left & we can add these instructions when we book the delivery service.

Tracking information is usually sent to the email given on the order.

A contact phone number will be required in addition to the delivery address and if not provided may result in delays in the event of an attempted delivery. We would like to make it clear that any phone numbers given to us will only be used if necessary in relation to a specific order or delivery and for no other purpose.

We regret that we are not able to deliver to B.F.P.O or P.O. addresses or outside of the UK.

Please note that in the event of severe weather or circumstances, deliveries may be delayed, but we will do our best to keep customers informed.

UK delivery

The Royal Mail delivery service enables us to send orders to all parts of the UK including Northern Ireland.  Occasionally delivery can take a little longer to outlying areas.

Delivery Charges

All orders (unless specified above) are subject to our standard delivery charge of £5.00.

Local deliveries: We are currently doing FREE deliveries in Leeming Bar & our surrounding villages.  A minimum order of £10 applies.

Delivery Days and Times
For most of the year & subject to availability, orders will be dispatched between Monday & Thursday.

Bank Holidays

There will be no dispatches or deliveries on bank holidays.

Delivery Packaging
Unless you have chosen one of our cheese gifts or created your own cheese gift, items will be delivered in a plain box only. All cheese gift items for courier or postal delivery will be securely packed in a plain outer box or padded packaging in addition to gift packaging.

Delivery information & card messages for gift orders

Under the items you have placed in your shopping cart you will see the heading "Add a note to your order".  Click on this & add any notes for us such as additional delivery information, a card message if required & if the order is required for a special occasion & by a specific date.

Any additional information regarding your order which you think may useful to us in processing it can be added here.

If you miss it, don’t worry, you can drop us an e-mail after you've placed your order.